You will receive a skein from this colorway, but not the exact skein pictured. • Due to our “dyed in the wool” process, each skein we produce is unique, even within a dyelot. • If you have specific color preferences, please leave a note in the box at checkout. • We recommend buying your entire yardage requirement for your project in the same transaction, so that we can hand select skeins that match.
For high contrast colorwork, we recommend steam blocking to avoid color transfer. • Some dyes are notoriously difficult to set, and may exhaust some color even after our final wash. • Please keep this in mind if you are combining any hand dyed yarn with a light color in the same project. • If you plan to combine a hand dyed yarn, especially a very saturated colorway, with a lighter yarn, we suggest you test your darker skeins for possible color transfer by soaking them first. • To wash your knitwear, a quick cold water dip with a no-rinse wool wash is recommended.
[featured project is Double Plump Hat by Maral Mokri]
Speedy Shipping and professional packaging
We offer a broad range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are highly trained and will wrap your goods in accordance with our exact and exact specifications. Your items will go through an extensive inspection and be safely packaged prior to being sent out. Everyday we deliver hundreds of packages to our customers across many countries. This is a sign of our determination to be the largest online retailer in the world. The warehouses are located in Europe as much as they are in USA.
Note: Orders that include more than one item are assigned a processing time depending on the item.
Before shipping, all ordered products will be thoroughly inspected. Most orders are shipped within 48 hours. Delivery is expected to take between three and seven days.
Returns
We are not able to manage the stock in our factory and warehouse. Actual stock levels may fluctuate at any moment. Be aware that it's possible for your order to become unavailable even after you've placed your order.
Our policy is valid for a period of 30 days. We cannot exchange or refund your order after 30 days from the date of purchase.
The item should not be used and in its original condition. The item must be in its original packaging.
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